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Frequently Asked Questions

Find more and deeper about the products.

What is PIP?

PIP includes various products that bridge Web2 and Web3. Users can send, receive, and earn cryptocurrencies on existing websites and social services such as Twitter, Reddit, Discord, Twitch, and Github.

Where can I use PIP products?

All PIP products except the PIP extension, currently available on desktop only, are available on mobile and desktop.

What is a PIP tag?

PIP tag will be your Web3 ID and a human-readable crypto address. PIP users can send money to your PIP tag without knowing your long wallet address on any website or social media.

Which networks that PIP products support?

We support Solana, BNB Chain, Polygon, and Ethereum blockchain networks with three major wallets:

General Questions

What is PIP Extension?

PIP Extension bridges Web2 and Web3 and allows anyone on the Internet to transact crypto payments on existing social networks, including Twitter, Twitch, Reddit, Discord, and Github.

Is the PIP extension a wallet?

PIP extension is a program that makes users manage their wallets comfortably and provides a unique way to send and receive cryptocurrencies. This program, therefore, does not have any keys or secret phrases.

Is the PIP extension safe?

The security of our product is successfully certified by Paladin Blockchain Security, one of the industry-leading blockchain security companies. You can check the detail by visiting the website:https://paladinsec.co/projects/pip/.

Registration and Installation

I cannot connect my wallet. What happened?

This might happen for various reasons, including:
  • Network status or Internet connection might be unstable.
  • Your browser might not include the selected wallet extension.
  • Using browsers or devices that are not supported.

I can not install the extension.

Please check if you are using a mobile device or an unsupported browser (i.e., Kiwi browser) to install the extension.

How can I get my wallet?

Visit the "How to install wallets" page.

Where can I download the latest version of the PIP extension?

Visit the Chrome App Store to install the latest version of the PIP extension.

Does it support browsers other than Chrome?

PIP extension supports Chrome, Edge, and Opera.

Sending Money

What happens if I send crypto to someone who does not use PIP?

If you send tips to anyone who has not signed up for PIP, the extension will act as an escrow service. If the receiver signs up for PIP, the tip you provided will be automatically transferred to his/her PIP account. If the tip is not received within 24 hours from when you sent it, it will be automatically returned to your wallet, and the transaction will be canceled.

Is it possible to send and receive other currencies?

Yes. You can send supported SPL, BEP, and ERC tokens with a PIP extension. To send and receive those currencies, your PIP tag must be connected to supported networks (Solana, BNB Chain, and Polygon).

What is “Allow Spend Limit?”

Spend Limit is the maximum amount of tokens that PIP can control in your wallet. For example, if you approve 10 BUSD, PIP can handle 10 BUSD in your wallet.

Sending NFTs (only available in Solana)

How can I send my NFTs to other people?

Step 1: Open the payment module by clicking the PIP tag or Pay button
Step 2: Select “NFT” from available currencies.
Step 3: Select one of the NFTs that you currently own.
Step 4: Follow the process and send it.

Why can I not find my NFTs in the extension?

PIP extension only detects NFTs verified by major marketplaces like OpenSea, LooksRare, and Magic Eden. Please check if NFTs are privately minted and not available on those marketplaces.

Can I send NFT and claim $PIP with the reward farming program?

Transferring NFT is not included in the reward farming program.

Connecting Social Platforms

Why should I connect my social media to the extension?

After connecting your social media to the PIP tag, you can send money to any person who writes excellent posts or threads on social media.

How do I know the correct tag is linked to my social media account?

Visit the “social” page by clicking the icon on the navigation bar.

How do I disconnect from social media?

Click the "Disconnect" icon on the right side of each social platform section.

Switching / Adding Network

Can I connect multiple wallets in one network?

Only one wallet is allowed to connect to each network.

Can I connect multiple networks with one wallet?

Yes. Since both BNB Chain and Polygon network are included in the Ethereum network, you can add those networks with the same address. Solana does not apply.

I faced a “Public Key does not exist”. What should I do?

Please switch your wallet to the wallet you used for adding the network. This issue occurs because you are trying to change networks with the wallet you did not connect to the PIP tag.

Why does the extension ask permission to access my wallet?

The PIP extension checks the wallet to connect and detects if you attempt to link a wallet different from the one you previously used. This process is essential for security. You can do so now if you haven't connected your wallet yet.

Reward Farming

What is Reward Farming?

PIP has an interactive token distribution model. Users who send tokens to other users with PIP extension earn regular rewards of $PIP token. The goal is to accelerate the transition to Web3 by attracting more users.

How can I earn rewards?

Earn rewards by sending money (except $PIP) to other people.

Can I earn $PIP with wallets not included in the Solana ecosystem?

You can earn $PIP by transacting money with the BNB chain and Polygon network. However, you must connect your PIP tag to the Solana network to receive rewards.

General Questions

What is PIP.ME?

PIP.ME is a free-to-use customizable Web3 link-in-bio tool and page. It offers various add-ons and modules. You can personalize your PIP.ME page to highlight your identity or boost your business.

What is PIP.ME used for?

PIP.ME can be used for whatever users want. A webpage can be customized for numerous purposes, such as creating a simple and unique bio page, selling or promoting services, promoting businesses, or displaying digital assets.

Registration

I cannot connect my wallet. What happened?

This might happen for various reasons, including:
  • Network status or Internet connection might be unstable.
  • The selected wallet extension might not be installed.
  • Using browsers or devices that are not supported.

How can I get my wallet?

Visit the "How to install wallets" page.

Switching / Adding Network

Can I connect multiple wallets in one network?

Only one wallet is allowed to connect to each network.

Can I connect multiple networks with one wallet?

Yes. Since both BNB Chain and Polygon network are included in the Ethereum network, you can add those networks with the same address. Solana does not apply.

Pay Button

Is it possible to receive various cryptocurrencies with a pay button?

Yes. You can receive supported SPL, BEP, and ERC tokens with a PIP.ME. To receive those currencies, your PIP tag must be connected to supported networks (Solana, BNB Chain, Polygon, and Ethereum). Only connected networks and supported tokens will be displayed on your PIP.ME website.

Should the sender sign up for PIP?

Senders do not have to register PIP to send money. All they need is a wallet with enough funds.

Does a pay button support mobile devices?

Of course! The pay button supports a Phantom link and WalletConnect. Senders can connect any wallet and send money to anyone.

General Questions

What is the PIP button?

PIP Button is the easiest way for Web2 and Web3 builders to integrate the crypto payment system into their businesses or products.

What is the PIP button used for?

Creators or service owners can attach the button to the website by copying and pasting a few lines of customizable code to the webpage. Users can pay for unique content or goods quickly by clicking the button.

Creating the button

Should I sign up to create the button?

You can make the button without signing up and signing in.

Why can I not use my PIP tag to create the button?

Please check if your PIP tag is connected to the network you choose. For example, you should use the PIP tag connected to the Solana network to generate the $SOL button.

Attaching the button

How can I attach the button to my website/services?

You can copy and paste auto-generated code snippets to your websites or services. The button will be displayed automatically on the webpage.
You can find further information about the button if you are a developer familiar with HTML, React, and Javascript.

Using the button

The button does not work. Is there any problem?

This might happen for various reasons, including:
  • Network status or Internet connection might be unstable.
  • Your browser might not include the selected wallet extension.
  • Using browsers or devices that are not supported.

Does the button support mobile devices?

Of course! The pay button works well on desktop and mobile.